The Saint John Airport is committed to delivering friendly, helpful service and convenience that exceeds our passenger’s expectations. So if you’re not 100% delighted with the services or amenities at the Saint John Airport terminal, we definitely want to hear about it.

So who should you contact? It depends on the nature of your complaint.

Please contact the Saint John Airport when you have a complaint involving an unsatisfactory experience inside the airport terminal. Call our administration office at 506-638-5555 or email fly@ysjsaintjohn.ca. If you want to report a safety or security concern, please call the YSJ security at 506-638-5557 or fill out our online form.

Please contact The Canadian Air Transport Security Authority (CATSA) when you have a complaint involving the passenger security and baggage screening process. Call 1-888-294-2202 (toll free) if you have a question that requires an immediate response. Otherwise, report the incident using their online form; your information must be received by CATSA within thirty (30) days after the incident has occurred.

Please contact your Airline when you have a complaint involving: a canceled flight, an unusually long delay, an overbooked flight, lost luggage, or an unsatisfactory experience on the airplane or with airline staff.

Click for contact information for Air Canada, Flair, and Sunwing. Unfortunately, the Saint John Airport staff can only connect you to the Airline Call Centre; we cannot put your call directly through the airline counter inside the airport.

Still unhappy? If you’ve made a formal complaint to the airline and you’re unsatisfied with their response you can take your complaint to The Canadian Transportation Agency (CTA).

Canadian Transportation Agency
Tel: 1-888-222-2592
TTY: 1-800-669-5575
Email: info@otc-cta.gc.ca