Providing an exceptional passenger experience is one of the key focus areas of our five-year strategic plan and it’s something we work at every single day.
One of the most important tools we have is your feedback.
Through our passenger experience survey available in the terminal, travellers are helping us identify what’s working well and where we can do better. We read every submission, and the insights truly matter.
Because of what we’re hearing from passengers, you’ll soon notice improvements, including:
- New seating near security screening and in the arrivals area
- All-new wayfinding signage this spring, making it even simpler to navigate the terminal
Congratulations to our recent survey draw winners: Lawrence MacFadyen (December) and Axel Steeves (January). Each received a cash prize as a thank you for taking the time to share their thoughts.
We encourage everyone to keep the feedback coming. Watch for the QR codes around the terminal.
Continuous improvement doesn’t happen by accident – it happens through listening. Thank you for flying from Your Saint John Airport and for helping us make YSJ better every day.